AI-driven Operations
Background
Hello is a popular bike-sharing service operating in multiple cities, providing users with the convenience of renting bicycles via a mobile app. To ensure smooth operations, Hello hires thousands of regional operations managers who are responsible for optimizing vehicle distribution and dispatch in tens of thousands of grids, driving growth in orders and market share, and increasing the monthly membership subscriptions. In addition, these managers oversee local vehicle orders and work to improve the efficiency of personnel, ensuring that the service runs seamlessly and meets the demands of users.
Customer Pain Points
Data skill gap among regional managers
Regional managers often lack the data skills needed for data-driven operations, hindering their ability to make informed decisions and drive performance improvements.
Fragmented data hinders use
The overwhelming number of metrics spread across fragmented platforms, along with complex BI reports, makes data difficult to utilize effectively.
Insights don't drive action
Insights don't always lead to actionable steps, and decisions often rely more on experience and intuition than on data.
Market share hard to expand
Given the complexity of data and reliance on experience over insights, expanding market share becomes increasingly difficult.
Solution Overview
- Establishes an ETL pipeline to export regional dispatch data (daily, weekly, and monthly) into Powerdrill.
- Integrates strategic factors, such as correlations with monthly membership subscriptions, to enhance data insights.
- Supports the development of operations strategies through a structured process: gathering strategies, executing and analyzing, optimizing and adjusting, and promoting operations.
Customer Benefits
Simplified decision-making
Enable easy, personalized queries that allow for quicker and more informed decisions across teams.
Enhanced usage
Amplify metrics with AI-driven data services, significantly boosting data usage and engagement by 100x.
Stable strategies
Equip regional managers with over 20 proven operational strategies designed to drive consistent performance and success.
Efficient growth
Balance team members efficiency with the steady and sustainable growth of Monthly Membership Cards for long-term success.