This Privacy Notice does not apply to the content that our Customers and their Authorized Users upload and store in the Service ("Customer Content"). In the following situations, you should read customers‘ privacy notices and direct your queries to them:
- DATACLOUD is processing Customer Content on behalf of a Customer and the Customer is responsible for the collection and use of your data; and
- That customer‘s privacy notice will apply to the customer‘s collection and use of such Customer Content.
For example, when you use the Sites, we may collect your name, email, phone number, and other information you provide via the Sites when you submit inquiries, complete surveys or download DATACLOUD collateral, provide feedback about our services, or perform other operations that require you provide certain personal information.
When you use the Sites, we automatically collect certain information that may include details about your identity and the device in use, such as your computer‘s operating system and IP address. We also store information about your activities on our Sites, like site usage and event information, using technologies like cookies. For more information about the use of cookies, please see our Cookie Notice. For network and information security purposes, we may share your computer or device information with our third-party service providers.
When you use the Service, we automatically collect the usage data that records the configuration and performance of our Service as well as user activities. Although Usage Data typically does not contain personal information, certain circumstances may include technical data obtained from APIs, user metadata (like user ID and email), and user activities on our Service. This information is critical to our ability to operate and improve our services. We use Usage Data to provide support and services to our customers, enhance network security, and analyze service performance.
Usage data is used by DATACLOUD for purposes such as delivery, development, and optimization of our services and security enhancement.
- to operate, audit,improve, and deliver our Sites and Service;
- to provide and facilitate the delivery of requested services, customer service, and support;
- to monitor, detect, report, and resolve bugs, errors, and illegal or malicious behavior;
- to conduct research and analyze data for better service experience and customer experience;
- to maintain your account;
- to send you updates, technical notices, confirmations, invoices, and other relevant information;
- to communicate with you about our events, partner events, webinars, demos, and to respond to your inquiries, comments, and requests for information;
- to understand your preferences and provide you with personalized experiences when using our Sites and Service;
- to process contest entries, rewards, and survey responses;
- to display and measure engagement with ads across different sites and devices;
- to comply with regulatory and legal obligations, as well as to customize content on our platforms and services;
- to process your information for short-term or transient use;
- to link your information with personal data from third parties to improve services, prevent fraud, and identify usage trends; and
- to process your information for other legitimate business purposes, such as data analysis, auditing, generating feedback, and evaluating marketing campaigns.
We may store and process personal information in different countries in compliance with the applicable laws.
- with our affiliates and subsidiaries, in which case the information will be processed as otherwise described in this Privacy Notice;
- where it has been de-identified, including through aggregation or anonymization;
- when you instruct us to do so;
- with your consent, for example, when you agree to our disclosing your information with other third parties for their own marketing purposes subject to their separate privacy policies;
- with third-party vendors who work for us to provide services such as billing, payment card processing, and sales and marketing, as long as they abide confidentiality obligations and the requirement that those service providers do not sell your personal information;
- with third-party business partners, including resellers, distributors, and referral partners, who help us fulfill service and information requests and inform prospective and existing clients about DATACLOUD and its offerings. We may participate in joint sales or promotions with selected business partners, in which case we may share relevant personal information if you purchase or express interest in the jointly offered service, promotion, or service. Where you have given consent, these partners may send you marketing communications about their own services. Please note that we do not have control over our partners‘ use of your information, and they are responsible for managing their own handling of any personal information collected in these circumstances. We recommend that you review the privacy notices of relevant business partners to learn more about how they handle your personal information.
- to comply with legal requirements and respond to lawful requests and processes, protect our property and that of our agents, customers, members, and others (including enforcing our agreements, policies, and terms of use), or protect personal safety in emergency situations. to protect any individual‘s vital interests, but only when we think it is necessary; and
- in connection with or during business transfer, merger, financing, acquisition, or dissolution procedures where there requires sale, transfer, divestiture, or disclosure of all or part of our business or assets.
However, we always protect your information following this Privacy Notice and relevant laws. To ensure this protection, we follow the European Commission‘s Standard Contractual Clauses when transferring personal information from the European Economic Area (EEA) or Switzerland between us, business partners, and service providers. We also utilize additional measures to guarantee the security of your information.
To exercise any of your rights concerning applicable data protection laws, you can complete the request form or email us at [email protected]. We will respond to any requests we receive following the laws that apply. We may verify the authenticity of your request by using information present in our systems, such as your email address or other data connected with your DATACLOUD cloud account. If required, we may ask you to supply additional information to verify your request. Any data you give us for verification will only be used to maintain a record of your request and process it.
As previously mentioned, we may also process personal information that has been submitted by a Customer to our Service. If your personal information has been submitted to the Service by or on behalf of a Customer and you wish to exercise your privacy rights, please direct your request to the relevant Customer. For other inquiries, please contact us at [email protected].
Table 1: Information we collect and to whom we share the information
| Category | Example data | Recipient |
|---|---|---|
| Identifiers | Name and email address | Service providers Third parties (for purposes described in section "How We Share Your Information") |
| Customer records/account registration information | Address, telephone number, and financial information | Service providers Third parties (for purposes described in section "How We Share Your Information") |
| Characteristics of protected classifications under California or Federal law | Gender and marital status | Service providers |
| Commercial information | Transaction data | Service providers Third parties (for purposes described in section "How We Share Your Information") |
| Internet and other network activities | Browsing history | Service providers |
| Geolocation data | Location inferred from your IP address | Service providers |
| Professional or employment-related data | Employer‘s name | Service providers Third parties (for purposes described in section "How We Share Your Information") |
| Education information | Degrees and certifications | Service providers |
Table 2: Personal information shared in the preceding 12 months
| Category | Recipient | Why we share |
|---|---|---|
| Identifiers and contact information |
|
|
| Analytics and other network activities |
DATACLOUD is not informed of any sales or sharing of personal information about individuals under 16 years old.
- confirmation that we are processing your personal information;
- access to, correction of, or deletion of your personal information;
- a portable copy of your personal information that we collect; and
- restraint or opt-out of particular processing of your personal information, such as targeted advertising or profiling.
If we refuse to act on your request, we will provide instructions on how to dispute the decision. We will respond to any requests in accordance with relevant laws.
We do not collect your personal information unless legally permitted. The basis for processing depends on the details of the personal data and the situation in which we collect it. Generally, we collect and process your personal information only when:
- It is required to fulfill or execute a contract with you, such as providing the Service or customer support.
- Processing your personal data is necessary to comply with the law (such as legal, tax, or accounting requirements), or to guarantee your vital interests and those of other individuals.
- You have given us permission to use your personal information, for example, to send you promotional messages.
- We have a legitimate interest, such as answering your inquiries and concerns, ensuring the Sites and the Service are secure, detecting and preventing fraud, managing and enhancing the Service, promoting DATACLOUD services, and protecting our rights and interests. If you want to exercise your rights under applicable data protection laws, please contact us by following the instructions provided in Your choices and rights.
If you interact with us on behalf of your organization, your personal information may be subject to your organization‘s privacy policies, and you should contact your organization directly with any concerns.